Agents
| Agent | Agent Name | Time Logged in | ACD Status | Ave. Talk Time | |
|---|---|---|---|---|---|
| 9002 | Mark Walker | 00:56:20 | Free | 00:08:07 | |
| 9003 | Sarah Smith | 00:51:33 | Free | 00:04:39 | |
| 9004 | Charlie Dawson | 01:59:45 | Free | 00:08:27 | |
| 9018 | Bill Goldsmith | 02:32:21 | Busy N/A | 00:06:02 | |
| 9020 | Gill Small | 04:45:01 | Free | 00:09:46 | |
| 9021 | Will Crystal | 04:45:01 | Free | 00:09:46 | |
| 9032 | Martin Cox | 04:45:01 | Free | 00:09:46 | |
| 9033 | Dave Mayor | 04:45:01 | Busy | 00:09:46 | |
| 9036 | Gemma Taylor | 04:45:01 | Free | 00:09:46 | |
| 9039 | Terry Parker | 02:32:21 | Busy N/A | 00:06:02 | |
| 9042 | Sandra Walker | 02:32:21 | Busy N/A | 00:06:02 | |
| 9044 | Ryan Archer | 04:45:01 | Free | 00:09:46 | |
| 9047 | Tara Birkshaw | 04:45:01 | Free | 00:09:46 | |
| 9047 | Mary Bamber | 04:45:01 | Free | 00:09:46 | |
| 9047 | Cleo Bretherton | 04:45:01 | Free | 00:09:46 |
Calls Lost
Calls Lost
Calls Not Matched
Calls Matched
Calls Out Ans
8
27
30
42
Answered <= 10s
83
Calls Answered
101
Calls Internal
110