Agents
| Agent | Agent Name | Time Logged in | ACD Status | Time In Status | OnDuty | Ave. Talk Time | TotTalk | |
|---|---|---|---|---|---|---|---|---|
| 9002 | Mark Walker | 00:56:20 | Free | 00:26:13 | 03:51:34 | 00:08:07 | 01:04:55 | |
| 9003 | Sarah Smith | 00:51:33 | Free | 00:33:19 | 04:13:11 | 00:04:39 | 02:26:01 | |
| 9004 | Charlie Dawson | 01:59:45 | Free | 02:46:52 | 06:16:33 | 00:08:27 | 03:31:14 | |
| 9018 | Bill Goldsmith | 02:32:21 | Busy N/A | 01:19:41 | 04:08:15 | 00:06:02 | 06:26:38 | |
| 9020 | Gill Small | 04:45:01 | Free | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 | |
| 9021 | Will Crystal | 04:45:01 | Free | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 | |
| 9032 | Martin Cox | 04:45:01 | Free | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 | |
| 9033 | Dave Mayor | 04:45:01 | Busy | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 | |
| 9036 | Gemma Taylor | 04:45:01 | Free | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 | |
| 9039 | Terry Parker | 02:32:21 | Busy N/A | 01:19:41 | 04:08:15 | 00:06:02 | 06:26:38 | |
| 9042 | Sandra Walker | 02:32:21 | Busy N/A | 01:19:41 | 04:08:15 | 00:06:02 | 06:26:38 | |
| 9044 | Ryan Archer | 04:45:01 | Free | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 | |
| 9047 | Tara Birkshaw | 04:45:01 | Free | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 | |
| 9047 | Mary Bamber | 04:45:01 | Free | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 | |
| 9047 | Cleo Bretherton | 04:45:01 | Free | 00:50:06 | 03:19:54 | 00:09:46 | 02:39:12 |
Calls Answered
124
Agents Available
Calls In Callback Queue
5
% Calls Lost
% Calls Lost
% Calls Answered
% Calls Inbound
Calls In Progress
Calls Ringing
Calls On Hold
10.52%
69.45%
23.66%
17
4
2
Lost Calls
4
Calls Waiting
4
Appointments Made
42
Average Talk Time
03:22